Privacy Policy

THE DOWNS LAW GROUP’S PRIVACY POLICY

The Downs Law Group and its affiliates (referred to herein as “Downs Law Group”, “the Firm”, “we”, “us”, or “our”) respect your privacy and are committed to protecting it through our privacy policy (“Privacy Policy”). This document outlines what information we collect about you, how we utilize it, with whom we may share it, and your options regarding our use of your information. This Privacy Policy applies to personal information collected in connection with our website located at https://downslawgroup.com, any other webpage, telecommunications, auto dialer, or electronic communications that The Downs Law Group maintains that links to this Privacy Policy (collectively, the “Site”), our email communications, and other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the Services we provide (collectively, the “Network”).

By signing up to receive communications from the Firm, you consent to receive telemarketing calls, text messages, and emails from the Firm, including calls and text messages made with an autodialer or prerecorded voice message, at the telephone number(s) provided to the Firm. You understand that your consent is not required as a condition of purchasing any goods or services from the Firm.

As a matter of policy, the Firm does not accept a new client without first investigating for possible conflicts of interests and obtaining a signed engagement letter. (The Firm may, for example, already represent another party involved in your matter.)

SMS Terms And Conditions: Upon messaging opt-in, the end user agrees to receive messages from The Downs law Group, PA regarding current and potential cases. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (305) 444-8226. No mobile Opt-in Data will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

PERSONAL INFORMATION WE COLLECT

The personal information we gather varies based on the services you seek and, if you are a current client, potential client, previous client, employee, or third-party vendor, the specifics of your case and our representation. The text below outlines several categories of personal information we might collect from you, along with some examples:

Individual Identifiers Provided by You

Contact information, such as name, email address, phone number, mailing address, job title, contact or authentication data, and more.
Identifiers, such as client ID, username, IP address, device ID, and other online identifiers that may be collected automatically when you contact our Network.

Demographic Information

Demographic information, such as date of birth and general location information such as city, state, and geographic area.

Sensitive Personal Information

Government ID numbers, such as Social Security number, driver's license number, passport number, and other identification information.
Financial information, such as financial account numbers, wiring instructions, insurance policy numbers, invoices, credit worthiness, and other payment or bank account details.
Medical information, such as doctor's notes, treatment plans, medical conditions, prescription medicines, insurance documentation, doctor visit information, daily symptom reporting, and other records and information.

Sensory Data

Call recordings, such as our recordings of calls you make to our customer service team.
Other sensory data, such as any audio recordings, photographs, videos, or similar data that may be provided as part of a case file.

Commercial Information

Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable).
Communications, such as when you call or email us, confidential and privileged communications that you may make with our attorneys and staff, and your conversations with our digital chat services.

Internet or Network Activity

Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information.
Device information, such as computer and mobile operating system, operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, general location information such as city, state, or geographic area, and other device information collected automatically.

Professional or Employment-Related Information

Job application information, such as your resume or CV, background check information, references, and other information.
Employment information, such as title, role, employer, employment history, current or past job history, and other professional information.

Education Information

Education records if provided to Network, such as transcripts or education history.

Inferences Drawn from Personal Information

Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

We may gather the types of personal information mentioned above from the following sources:

Information You Provide Us. We collect the personal information you provide while using our Network, such as when you contact us, create a case filing, apply for a job position, or engage in other interactions with our staff members and vendors. Additionally, some sections of our services are expressly designated by The Downs Law Group for active clients to communicate under an attorney/client relationship. You have the option to provide this information, though it may be necessary for us to respond to your request.

Information Collected Automatically. We, along with our third-party providers, may use cookies and other technologies such as log files, tracking pixels, and analytic tools and services to automatically collect personal information about you. This includes your geolocation, online identifiers, device information, and online activity as described above.

To facilitate the automatic collection described above, we may use the following technologies:

Cookies. Cookies are small data files placed by your web browser on your computer or mobile device. We use cookies to collect information about how you use our Network. This helps us remember your preferences and settings, personalize your experience, support online advertising, and improve security. You can disable some types of automatic information collection by adjusting your browser or device settings. Note that disabling cookies may limit your ability to use certain features or functionalities of our Network. For instructions on how to change your cookie settings, refer to your browser's "Help" menu or visit http://www.allaboutcookies.org.
Pixels. Pixels, also called "web beacons" or "clear GIFs," are used to track whether a webpage or email has been viewed or opened, and whether certain content has been clicked. The data collected from pixels helps us analyze website usage and measure the success of our email and social media marketing campaigns from social media, email marketing, online ads, and more.
Google API. Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information We Receive from Third Parties. We may also obtain personal information about you from a variety of third-party sources, including:

Business Associates: Such as third-party data providers and advertising partners.
Public Databases: Including social media platforms and other publicly accessible directories/records.
Participants in Legal Matters: Such as healthcare providers, other parties involved in legal cases, and individuals you authorize to provide us with information.
Referral Networks: Including members of our referral network, website submissions, and other sources of referrals.

ONLINE ANALYTICS

We may use third party analytics tools, such as Google Analytics, in order to better understand your use of our Network and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information.

The Google Analytics Advertising Features that we may use include: Google Analytics Demographics and Interests Reporting, Remarketing with Google Analytics and Google Display Network Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page. For more information regarding how Google collects, uses, and shares your information please visit http://www.google.com/policies/privacy/partners/.

HOW WE USE PERSONAL INFORMATION

We may utilize the personal information we collect for the following purposes, as well as those described in this Privacy Policy or at the time of collection:

To Provide Our Network. We use personal information to provide our services, including the Network. For example, we use personal information:

Facilitate your requests for a free case evaluation and assess your legal needs
Provide legal and other requested services, content, and features
Create, manage, and monitor your claim filing on Litify
Respond to your inquiries and communicate with you, including making calls or sending texts using automated technology, including prerecorded messages
Operate, troubleshoot, and enhance the Network
Process transactions, invoices, and settlement payments
Understand your interests, personalize your experience on the Network, and provide information about products and services relevant to your interests
Respond to inquiries and requests for customer support, including investigating and addressing your concerns and monitoring and improving our responses

For Direct Marketing. We may use your personal information to send you newsletters, legal updates, event information, marketing communications, and other information that may interest you as permitted by law. You may opt-out of our marketing communications as described in the “Your Choices” section below.

For Research and Development. We utilize personal information to conduct research and development, gaining insights into how users interact with our Network. This includes generating and analyzing statistics, user preferences, and usage trends to enhance our Network and other offerings, diagnose technical issues, and develop new features and functionalities. As part of these activities, we may create aggregated, de-identified, or anonymous data from the personal information we collect by removing identifiers that make the data personally identifiable. We may use this anonymous data and share it with third parties for lawful business purposes, including analyzing and improving the Network and promoting our business.

For Hiring Purposes. If you apply for a position, submit application information, or inquire about job opportunities, we will use your personal information to evaluate, recruit, and hire personnel. This process may include conducting background checks and contacting references.

For Compliance, Fraud Prevention, and Safety. We use personal information to:

Enforce our Terms of Use and other agreements
Comply with applicable laws, regulations, and legal processes
Protect the rights, privacy, safety, or property of ourselves, you, or others (including making and defending legal claims)
Maintain the security and integrity of our business, the Network, users, third-party business partners, service providers, databases, and other technology assets
Audit our internal processes for compliance with legal and contractual requirements and internal policies
Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft
Retain personal information only as long as necessary for the purposes outlined in this policy, and securely dispose of it when no longer needed
Monitor user activities on our Network to detect and prevent unauthorized access or misuse
Collaborate with law enforcement or regulatory authorities to comply with legal obligations and protect against fraudulent activities
Respond to data breaches or security incidents promptly, including notifying affected individuals and implementing measures to prevent future incidents
Ensure that third-party service providers who access or process personal information adhere to strict security measures

For Interest-Based Advertising. We, along with our business partners and third-party advertising partners, may gather and utilize your personal information for advertising purposes. We may collaborate with third-party advertising and social media companies to promote our services, identify potential clients, and display ads on our Network and other websites and services. This may involve the use of interest-based advertising. These third-party companies may employ cookies and similar technologies to collect information about you—such as device details and online activity—across our Network and other websites or services, as well as your interactions with our emails. They use this information to display ads that they believe will be of interest to you. Additionally, they may use hashed customer lists that we provide to deliver ads to you and users with similar profiles on their platforms. For more information on how to limit interest-based advertising, please refer to the "Your Choices" section below.

Data Retention and Disposal. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Once personal information is no longer needed, we take appropriate measures to securely dispose of it, ensuring that your confidentiality is maintained. This process may involve the deletion or anonymization of data to prevent it from being linked back to you.

SHARING OF PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may share personal information with the following categories of recipients:

Service Providers. The Downs Law Group may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. These third-party service providers have limited access to personal information only as needed to perform their functions on our behalf and for no other purpose. The Downs Law Group will not share with third-party service providers any text message originator opt-in data and consent, or any election to receive SMS communications.

Other Law Firms or Lawyers. The Downs Law Group may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such The Downs Law Group.

Authorities, Law Enforcement, and Others. The Downs Law Group may disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or this Privacy Policy or agreements with third parties, or for crime-prevention purposes.

Business Transactions. The Downs Law Group may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, The Downs Law Group or our related companies (including in connection with a bankruptcy or similar proceedings).

Advertising Partners/Networks. We may share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy or at the time of collection.

Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy. This includes the firm’s PR agency and, if applicable, media contacts with your required consent.

Website Hosting Providers. The Downs Law Group’s website is hosted by a third-party server provider and our website is maintained by professional web developers.

Data Analytics Services. We may use third party analytic services to measure performance, activity, audiences, and more online.

Government Entities. We may share personal information with Government entities if required by law or through the claims process for your legal case filed by our attorneys.

Retargeting Platforms. We use retargeting platforms such as Google and Meta among others to retarget those who have visited our website or interacted with our social media pages/posts.

Performance Sales and Marketing Tools. The Downs Law Group uses Litify, which is built on Salesforce and Clio as case management software. We also use marketing tools that house data collected from information you provide us during online campaigns and phone calls such as Dialpad, Callrail, Mailchimp, Unbounce, Google Analytics, Meta, Whatsapp, Docusign, OneDrive by Microsoft, Fluent Forms, WordPress, and Zapier; among others.

Consent. The Downs Law Group may otherwise disclose your Personal Information in accordance with your consent.

HOW WE KEEP YOUR INFORMATION SAFE

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations

YOUR CHOICES

Unsubscribe from Marketing Communications. If you prefer not to receive marketing messages or auto dialer calls from us, you can opt out by emailing us at [email protected] or by mailing us at the address listed in the “Contact Us” section below. Our marketing emails also include an unsubscribe option in the footer. Please be aware that it may take up to 30 calendar days to process your request, so you might still receive communications from us during that period. Additionally, please contact us to update or correct any of your personal information if it changes, or if you believe that the information we have on file is inaccurate.

Opt-Out of Text Messages. We may send communications via SMS, auto dialers, or similar technology with your permission, either from The Downs Law Group’s direct line or through our third-party SMS sending service providers such as Mailchimp or Dialpad. These messages could include customer service updates, account information, or marketing content. If you wish to stop receiving text messages from The Downs Law Group, simply reply with the word STOP. We may send a final message to confirm your opt-out request. Please note that standard message and data rates may apply. Additionally, you can opt out of receiving marketing texts by responding ‘Stop’ or by emailing us your request, along with your mobile phone number, at [email protected].

Cookies. Most web browsers give you the option to block or delete cookies from the websites you visit. You can do this by adjusting your browser's settings, which typically allow cookies by default unless you choose to change them. Keep in mind that disabling cookies may limit your ability to use some features of our Network, and certain parts of our Site may not function as intended. To learn more about cookies, including how to view and manage them on your browser, visit www.allaboutcookies.org.

Advertising Choices. You can limit collection of your information for interest-based ads by blocking third party cookies in your browser settings or using privacy plug-ins or ad blocking software that help you block third party cookies. In addition, your mobile device settings may provide functionality to limit use of the advertising ID associated with your mobile device for targeted online advertising purposes. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you. Some of the third-party advertising companies we may work with offer their own opt-out options that you can use to limit their use of your information for interest-based advertising. Please note that we also may work with companies that offer their own opt-out mechanisms, such as Google (https://adssettings.google.com/authenticated) and Facebook (https://www.facebook.com/about/ads), or do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.

Choosing Not to Provide Information. Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

INFORMATION SECURITY

The Downs Law Group implements commercially reasonable measures to safeguard the personal information we gather. However, no security system can be entirely foolproof, and we cannot ensure complete protection of your data. Additionally, we are not responsible for the security of any information you transmit over networks that we do not control, such as the Internet and wireless networks.

LINKS TO OTHER WEBSITES

This Privacy Policy does not extend to third-party websites or social media features that you might access through links provided for your convenience. Clicking on these links will direct you away from The Downs Law Group’s site and could result in information collection by third parties. We do not oversee, endorse, or make any claims about these external sites or their privacy practices, which may differ from our own. We recommend reviewing the privacy policies of any external sites before sharing your information with them.

DO NOT TRACK REQUESTS

We adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

USING OUR NETWORK FROM OUTSIDE THE UNITED STATES

The Downs Law Group is based in the United States and may collaborate with affiliates and service providers in both the U.S. and other countries. Your personal information could be transferred to, stored in, or processed by entities in the United States, where our primary servers and databases are situated, as well as in other countries outside your country of residence. The level of data protection in these locations may differ from the standards in your home country. By using our Network, you consent to the transfer of your personal information to our U.S. facilities and to third parties as detailed in this Privacy Policy.

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United States, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

European Commission's Standard Contractual Clauses: We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third- party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

EU-US and Swiss-US Data Privacy Framework: We and the following entities and subsidiaries: The Downs Law Group comply with the EU-US Data Privacy Framework and the Swiss-US Data Privacy Framework as set forth by the US Department of Commerce with regard to the processing of personal data received from the EU and Switzerland. We have certified to the US Department of Commerce that we adhere to the EU-US Data Privacy Framework Principles and the Swiss-US Data Privacy Framework Principles. If there is any conflict between the terms in this privacy notice and the Data Privacy Framework Principles, the Principles shall govern. Learn more about the Data Privacy Framework program.

Pursuant to the Data Privacy Framework, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the Data Privacy Framework, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.

If we have received your personal information in the United States and subsequently transfer that information to a third party acting as our agent, and such third party agent processes your personal information in a manner inconsistent with the Data Privacy Framework Principles, we will remain liable unless we can prove we are not responsible for the event giving rise to the damage.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

In compliance with the Data Privacy Framework Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Framework. EU and Swiss individuals with Data Privacy Framework inquiries or complaints should first contact us by email at [email protected]. If you do not receive a timely acknowledgement of your complaint or if your complaint is not satisfactorily addressed, we commit to cooperating with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC), as applicable, and to comply with the advice given by them in respect of the complaint.

If your Data Privacy Framework complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.

We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and U.S. Department of Transportation (DOT). In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

CHILDREN’S PRIVACY

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

INTERNATIONAL PRIVACY RIGHTS

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision- making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "CONTACT US" section below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "CONTACT.”

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing, auto dial, emails, and other promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, by emailing [email protected] the word “STOP”, or by contacting us using the details provided in the section " CONTACT.” You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

UNITED STATES PRIVACY RIGHTS

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

California. This section specifically addresses California residents and explains how we handle personal information under California privacy laws. It details our practices regarding the collection, use, and sharing of personal information when we function as a "business" under these laws. The term "personal information" is defined by California privacy regulations, though it excludes information that is not covered by these laws. In some cases, we may provide an alternate privacy notice to certain California residents, which will take precedence over this section.

According to California Civil Code Section § 1798.83, also known as the “Shine The Light” Law, California residents can request details about our sharing of personal information with third parties for their direct marketing purposes. To submit such a request, please email us at [email protected].

California law also grants additional rights to residents concerning their personal data. This section provides information on: (1) the types of personal information we collect, use, and disclose, as required by California privacy laws, (2) the privacy rights you have under these laws, and (3) how to exercise these rights.

In compliance with California regulations, we provide information on:

The categories of personal data we may have collected over the past year and the sources from which this data was obtained, as detailed in the "PERSONAL INFORMATION WE COLLECT" section above;
The business and commercial reasons for collecting this information, as outlined in the "SHARING OF PERSONAL INFORMATION" section above;
The types of third parties with whom we share this information, as described in the "SHARING OF PERSONAL INFORMATION" section above.

We must also indicate whether the personal data we disclose is for a "business purpose" or involves "valuable consideration" (which is considered a "sale" under California privacy law). Keep in mind that just because a category is listed does not mean we possess personal information about you in that category.

In the preceding twelve months, we have disclosed the following categories of personal information in the manner described:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	YES
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	YES
J. Education Information	Student records and directory information	YES
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information	Citizenship or immigration status, drivers' licenses, genetic data, health data, national origin, passport numbers, precise geolocation, racial or ethnic origin, social security numbers and state id card numbers	YES

We will use and retain the collected personal information as needed to provide the Services or for categories A – L only for as long as necessary to fulfill the purposes outlines in the Privacy Policy or as required by applicable law.

Your Privacy Rights Under California Law

Under California law, subject to certain exceptions, California residents have the following rights with respect to their personal information:

Access. You have the right to request information on the categories of personal information that we collected about you in the previous 12 months, the categories of sources from which the personal information was collected, the specific pieces of personal information we have collected about you, the business and commercial purposes for which such personal information is collected and shared, and the categories of third parties to whom we disclose such personal information.
Erasure. You have the right to request we delete your personal information, subject to certain exceptions.
Opt-Out of Sales. If we “sell” your personal information, you can opt-out.
Non-discrimination. California residents are entitled to exercise the rights described above free from discrimination or legally prohibited increases in the price or decreases in the quality of our products and services.

Please note, these rights are not absolute and in some situations we may not be able to respond to your request, such as when a legal exemption applies or if we are not able to verify your identity.

How to Request to Exercise Your California Privacy Rights

If you would like to exercise your rights listed above, please follow the directions below:

Access and Erasure Rights. Send (or have your authorized agent send) an email to [email protected] or call us at (305) 444-8226.
Right to Opt-Out of the Sale of Personal Information. Under California law, some of the personal information that we share with our advertising partners may qualify as a “sale” as defined under California privacy law. To exercise your right to opt-out of such “sale”, please Email us at [email protected].

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you). If you are an authorized agent acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf. We may require the requester’s proof of identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify your request, including evidence of valid permission to act on requester’s behalf.
Help Us Verify Your Identity: Provide us with information to verify your identity. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
Direct Our Response Delivery: Please provide us with an e-mail or mailing address through which we can provide our response. If you make the request by email, unless otherwise requested, we will assume that we can respond to the email address from which you made the request.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests within 45 days of your request. Occasionally it may take us longer than 45 days to respond, for instance if your request is particularly complex or you have made a number of requests. In this situation, we will notify you of the delay, and may continue to update you regarding the progress of our response.

NOTICE TO NEVADA RESIDENTS

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information listed in the “Contacting Us” section of the general Policy.

AUTO DIALER INFORMATION

CHANGES TO THIS PRIVACY POLICY

The Downs Law Group may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Network. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the top of this Privacy Policy. By continuing to use our Network, or communicating electronically with us thereafter, you agree to accept such changes to this Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or The Downs Law Group’s information privacy practices, please contact us at:

E-mail: [email protected]

Telephone: (305) 444-8226

Mail to: The Downs Law Group 3250 Mary Street, Suite 307, Coconut Grove, FL 33133, United States